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Astraea offers this shop, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the "Web site"), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Astraea reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.
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Customer wishing to apply for a refund must do so within 30 days from date of delivery. To request for a refund, contact us via your online account and include the order number in your inquiry. The customer shall bear the return shipping costs. All returned products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Astraea will assess a 10% restocking fee on all returned physical goods. Shipping fees are non-refundable. Refund will only be arranged with the condition that the returned unit is in both proper working and good physical condition (free from scratches, cracks, and/or other types of physical damage). Units that have become non-functional due to misuse, abuse and/or other factors within customers' control are not eligible for return. NOTE: Astraea recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Astraea or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
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hello AT astraea DOT net
Pam +353 (0)86 089 1141
Tom +353 (0)86 817 9238
Office +353 (0)59 9155955
Ballin Temple Sanctuary, Ardattin, Carlow, Ireland
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